Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small pieces of data stored on a User’s device.

Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject
Data Subject is any living individual who is the subject of Personal Data. Organisation details: company name, registration number, VAT (if applicable), registration address, telephone number, email address, website Unauthorised copying is prohibited by law.

User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected:

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you („Personal Data”). Personally identifiable information may include, but is not limited to:
– Email address
– First name and last name
– Phone number
– Address, State/Province, ZIP/Postal code, CityCookies and Usage Data.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data
We may also collect information how the Service is accessed and used („Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
– Session Cookies. We use Session Cookies to operate our Service.
– Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
– Security Cookies. We use Security Cookies for security purposes.

NAO Institute uses the collected data for various purposes:
– To provide and maintain our Service
– To notify you about changes to our Service
– To allow you to participate in interactive features of our Service when you choose to do so
– To provide customer support
– To gather analysis or valuable information so that we can improve our Service
– To monitor the usage of our Service
– To detect, prevent and address technical issues
– To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

We sometimes process data under a basis of legitimate interest. This is most likely when the processing is not deemed to be unexpected or high risk. In this instance we will ensure that our processing is proportionate and has a minimal privacy impact. We will always review our Legitimate Interest Assessment if we intend to use data for a new purpose to ensure that this purpose is compatible with it original use. We will always ensure that we stop the processing of your data if you object to us doing so and we will always offer an opt out option.

We have checked that legitimate interests is the most appropriate basis.
– We understand our responsibility to protect the individual’s interests.
– We have conducted a legitimate interests assessment (LIA) and kept a record of it, to ensure that we can justify our decision.
– We have identified the relevant legitimate interests.
– We have checked that the processing is necessary and there is no less intrusive way to achieve the same result.
– We have done a balancing test, and are confident that the individual’s interests do not override those legitimate interests.
– We only use individuals’ data in ways they would reasonably expect, unless we have a very good reason.
– We are not using people’s data in ways they would find intrusive or which could cause them harm, unless we have a very good reason.
– If we process children’s data, we take extra care to make sure we protect their interests.
– We have considered safeguards to reduce the impact where possible.
– We offer an opt out.
– If our LIA identifies a significant privacy impact, we have considered whether we also need to conduct a DPIA.
– We keep our LIA under review and repeat it if circumstances change.
– We will continue to include information about our legitimate interests in this privacy notice.

Company name will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Company name will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Disclosure for Law Enforcement
Under certain circumstances, Company name may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Company name may disclose your Personal Data in the good faith belief that such action is necessary to:
– To comply with a legal obligation
– To protect and defend the rights or property of Company name
– To prevent or investigate possible wrongdoing in connection with the Service
– To protect the personal safety of users of the Service or the publicTo protect against legal liability

Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

„Do Not Track” Signals
We do not support Do Not Track („DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights
Company name aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
– In certain circumstances, you have the right:
– To access and receive a copy of the Personal Data we hold about you
– To rectify any Personal Data held about you that is inaccurate
– To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Company name. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.

We may employ third party companies and individuals to facilitate our Service („Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing
Company name uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google AdWords
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http:// www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http:// www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Mail chimp (remove if not applicable)
Mail Chimp is a customer management system in which we sometimes store customers contact details in order to send you marketing that we believe will be useful to you. To opt out of any emails received from Company name via Mail Chimp, please click the link at the bottom of the email you receive. Organisation details: company name, registration number, VAT (if applicable), registration address, telephone number, email address, website Unauthorised copying is prohibited by law. For more information on the privacy practices of Mail Chimp, please visit their data policy: https://mailchimp.com/legal/privacy

Infusionsoft (remove if not applicable)
Infusionsoft is a customer management system in which we sometimes store customers contact details in order to send you marketing that we believe will be useful to you. To opt out of any emails received from Company name via infusionsoft, please click the link at the bottom of the email you receive. For more information on the privacy practices of Infusionsoft, please visit their data policy: https://www.infusionsoft.com/legal/privacy-policy

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We use order forms from Infusionsoft, Sagepay (insert only applicable pay systems) as our payment gateway and world pay to process transactions.
Company name will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
PayPal or Braintree: their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/ privacy-full
Sage Pay: their policies can be viewed at https://www.sagepay.co.uk/policies
Infusionsoft: their policies can be viewed at https://www.infusionsoft.com/legal/privacy-policy

Worldpay
Their Privacy Policy can be viewed at https://www.worldpay.com/uk/privacy-policy

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our website services do not address anyone under the age of 18 (“Children”) without parental consent.
We do not knowingly collect personally identifiable information from anyone under the age of 18 on our website. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the „effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.